Support That Sees
the Full Customer Picture.
AI agents that give support reps a unified view of tickets, docs, and account data — enabling real self-service, faster resolution, and context that survives every handoff.
The Support Intelligence Gap
Support quality degrades when agents can't see the full picture. The data exists — it's just scattered across too many systems to be useful in the moment.
Reps waste time hunting for answers
Support agents jump between the ticketing system, knowledge base, billing platform, and CRM to answer a single question. Every lookup adds handle time and frustrates customers.
Context gets lost on every handoff
When a ticket escalates or shifts across agents and teams, context disappears. The customer has to re-explain their situation. Trust erodes with every repeated question.
Self-service bots just guess from text
Most deflection bots can only answer from static FAQs. They can't look up account status, check a ticket, or run a diagnostic — so customers route around them straight to agents.
No view across tickets, docs, and account data
Support quality depends on seeing the full picture: account history, open tickets, product usage, and documentation — all at once. That view doesn't exist in any single tool.
What Your Support Agents Can Do
Governed workflows across your support stack — not static FAQ bots. Plans run on live account data with full audit trails.
Agent-Assist for Support Reps
Give support reps an AI co-pilot that surfaces relevant documentation, fetches account details, and proposes draft replies — all in context, without switching tabs.
- Fetches account history, open tickets, and billing status in one view
- Surfaces relevant knowledge base articles automatically
- Proposes draft replies grounded in actual account data
Self-Service Troubleshooting Bots
Build deflection bots that actually call tools — checking account status, running config lookups, and fetching order details — instead of guessing from static FAQ text. Toolsmith wraps your support APIs as typed, reusable tools any bot can safely invoke. flow.request-approval gates actions like refunds or escalations behind a human checkpoint before anything executes.
- Connects to your support platform, billing system, and product APIs via Toolsmith-authored tools
- Runs real lookups: order status, account flags, subscription details
- Human approval gates on consequential actions (refunds, cancellations, escalations) before they fire
- Escalates to humans with full context already attached
Case Summaries & Handoffs
Auto-summarize long ticket threads and generate structured handoff briefs when cases escalate across shifts or tiers. Logic (part of Memory) stores persistent facts about a customer — repeat issues, stated preferences, prior resolutions — so the receiving agent starts informed, not blind.
- Summarizes full ticket history including all attachments and notes
- Generates structured handoff briefs with open questions and next steps
- Logic stores persistent customer facts across sessions — repeat issues and prior context are never lost
Proactive Issue Detection
Agents that continuously monitor your support queue for emerging patterns — surfacing product bugs, policy gaps, and escalation risks before they compound. Governor's symbolic cycle handles routine monitoring at near-zero cost, so you get always-on visibility without always-on AI inference costs.
- Detects recurring themes across open tickets continuously — without burning LLM credits on every check
- Correlates support signals with product and account data
- Surfaces actionable summaries to team leads without manual triage
How DataGrout Powers Your Support Stack
Connect Every Support System
Hub unifies your ticketing platform, knowledge base, billing system, and product APIs behind one governed endpoint. Toolsmith wraps your internal support tools as typed, reusable building blocks any bot or agent can safely invoke. Redactor automatically strips customer PII from tool responses before data reaches agents or logs — compliance enforced infrastructure-wide, not per-prompt.
Plan Multi-Step Resolutions
Intelligence Gateway turns support goals into governed workflows — looking up accounts, checking tickets, fetching docs, all in the right sequence. Warden screens incoming customer inputs for malicious content before any tool fires. flow.request-approval adds human checkpoints on consequential actions like refunds or cancellations.
Context That Survives Handoffs
Logic (part of Memory) gives agents persistent, queryable facts about customers — repeat issues, prior resolutions, stated preferences — that survive across sessions and shifts. No more re-explaining from scratch. Cognitive Trust Certificates (CTCs) provide a cryptographic record of what every agent executed and accessed, so team leads and compliance teams can answer any audit question with confidence.
Built for Every Support Role
Support Reps
- Account history, tickets, and docs surfaced automatically
- Draft replies grounded in real account data
- No tab-switching to answer common questions
Team Leads
- Emerging issue patterns surfaced before escalation
- Handoff briefs auto-generated across shifts and tiers
- Queue health visibility without manual triage
CX Leadership
- Cognitive Trust Certificates (CTCs) on every workflow — cryptographic proof of what ran, who accessed what, and under which policy
- Redactor strips customer PII from tool responses infrastructure-wide — compliance enforced without per-bot configuration
- Warden screens all incoming customer inputs for injection attacks before any tool executes
- Cadence blocks bots that get stuck in escalation loops — separate thresholds for reads vs. writes vs. destructive ops, with hard blocks on repeat destructive attempts per session
- Policy-governed bots that can act (with human approval gates) — not just guess from FAQs
Give Your Support Team the Full Picture.
Connect your systems, deploy governed agents, and let your team focus on customers — not tab-switching.
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