Give your AI agents native, governed access to ServiceNow ITSM. 477 purpose-built tools cover incidents, problems and changes, requests and catalog items, knowledge articles, CMDB configuration items, tasks, SLAs, users and groups, under one policy layer.
No code. One Hub endpoint for every agent.
The DataGrout ServiceNow MCP Server is a native Model Context Protocol server that exposes ServiceNow ITSM as callable tools for AI agents. Agents can open and update incidents, problems and change requests, raise requests and request items from the service catalog, publish and search knowledge articles, maintain CMDB configuration items, services and service offerings, and look up tasks, SLAs, users and groups. Most record types can be queried by dozens of fields, such as state, priority, assignment group, configuration item or date, all through one governed endpoint that enforces side-effect policy and runs Warden preflight on every call.
477 tools across the ITSM record model
OAuth2 connection to your ServiceNow instance
Read and write allowed, scoped by your policy
ServiceNow is a set of connected workflows on one task table. The groups below follow that shape; the full inventory is in your signed-in workspace.
Report, triage and look up what is broken.
Find the root cause behind repeat incidents.
Plan, approve and review changes.
What people ask for, and what can be asked.
Write the answer once, find it again later.
The records every ticket points at.
Everything happens in the DataGrout Hub — no code, no per-agent configuration.
In DataGrout, open the Hub Server that will carry your integrations and click Add Integration.
Search for ServiceNow, then select the native MCP Server integration.
In Credentials, choose OAuth2, pick your own application keys or DataGrout credentials, enter your instance host (for example dev12345.service-now.com, without https://) and click Connect.
Expose the incident, change and catalog tools the agent needs, try them in the Sandbox, then set side-effect and Warden policy.
OAuth2
Clicking Connect starts the account connection process immediately. You can use your own application keys or DataGrout credentials.
Instance host
A required field that identifies your ServiceNow instance, entered without https://. It is saved with the connection so every agent on the Hub reaches the same instance.
Mutual TLS and Sandbox
Enable mTLS alongside OAuth2 when your instance requires certificate-based transport. The Sandbox runs any tool by name with its query variables, and returns a credit-cost estimate instead of executing when estimate_only is true.
ServiceNow responses carry the numbers and sys_ids an agent needs to chain the next call, plus the fields that describe the record it touched.
The server ships with the same layered policy engine as every DataGrout integration. Security teams set the posture once; every agent inherits it.
Read and write are available. Side effects are governed by your policy, set per integration and inherited from the Hub Server above it.
Policy Controls carry a Warden mode dropdown (Off, Log only, Advisory, Enforce) and a minimum verdict dropdown. The integration also has its own Interaction section, and overriding the parent policy or parent interaction settings is disabled by default.
Tickets and knowledge articles are written by many people. Warden screens every call in Off, Log only, Advisory or Enforce mode before it executes.
The child can only tighten the parent. Parent permissions stay visible while the override is active, and a child integration never weakens its parent server.
Every execution can return a receipt, a pre-run credit estimate, a Cognitive Trust Certificate and a full execution summary — so an agent's work on your ServiceNow data is always explainable.
Four patterns that show up again and again once a ServiceNow connection is in place.
An agent reads new incidents, checks the configuration item and recent related tickets, then updates category, assignment group and urgency.
Draft the change request with its implementation, test and backout plans, create the change tasks, and report what still needs approval.
Find articles stuck in review or past their valid-to date, and draft updates from the incidents that keep citing them.
Compare services, offerings and configuration items with the incidents and problems raised against them, and summarise where reliability is slipping.
One Hub endpoint can carry all of them — same policy layer, same observability.
Add the ServiceNow MCP Server to your DataGrout Hub and let agents work your ITSM queues, with governance on every record they touch.
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